The Philippines has developed into the global capital of customer service centers. The primary selling point is that the southeast Asian nation boasts the world's third-biggest English-speaking population.
With a neutral accent that is readily understood and people familiar with Western culture and customs, remote customer support teams in the Philippines are cost-efficient and highly effective solutions to reduce communication barriers. Given these advantages, the Philippines is unsurprisingly the home to one of the planet's most skilled professionals in customer service.
It is not surprising, though, as the country is historically renowned for its culture of hospitality, friendliness, and compassion, Filipinos are generally friendly, sociable, and pleasant, the perfect combo for great customer service representatives. With these good traits and qualities coupled with rigorous training, the customer service centers in the Philippines became the preference of many businesses in the West. As a result, over 500,000 Filipinos are working in customer services jobs in the BPO sector.
If you're interested in how to hire a Customer Service Representative on VirtualStaff.ph, here is your complete guideline.
How To Start Hiring CSR on VirtualStaff.ph?
Employers have two choices for hiring staff: (1) Use our marketplace and (2) Enterprise Solution.
Consider the following features to select the best choice for you:
Virtual Staff Marketplace (DIY)
Job boards existed. However, VirtualStaff.ph is the world's first-ever Philippines outsourcing marketplace that lets businesses find, hire, manage and pay their virtual staff in the Philippines.
Get started:
- Create an employer account
- Post jobs
- Check profiles and resumes
- Message applicants
- Interview the best applicants through our free to use live chat, audio, and video call system.
Hire
- Negotiate the hourly salary rate with the applicants
- Send job offers
- Hire the best applicants
Manage
- Track the hours your staff works via Work Log.
- Pay bonuses
- Terminate the staff you no longer want to hire
- Manage the work schedule and set hourly limits on how many hours your staff can log/work per week.
Pay
- Get weekly invoices every Monday for your staff's hours the previous week.
- Pay the invoice after your staff has worked... and never in advance!
For 90% of businesses, the Virtual Staff marketplace is the best option.
Enterprise Solution
The Enterprise Solution involves an in-house account manager called Client Success Manager (CSM) to help you recruit your customer service representatives. You may also use the recruiting and human resources expertise of VirtualStaff.ph personnel to screen applicants to suit your business needs.
Not only will the CSM take care of the onboarding of your hired virtual staff, but VirtualStaff.ph will also supply the necessary legal protections and compliance.
VirtualStaff.ph ensures under the Enterprise Solution that, you will have dedicated virtual workers that will remain in your company for the long term. The Enterprise Solution also offers extra assurance of the reliability and efficiency of your remote workforce utilizing different monitoring tools and time tracking systems.
Why Choose VirtualStaff.ph?
VirtualStaff.ph is a platform that connects businesses, busy entrepreneurs, and professionals directly with Filipino virtual assistants and remote staff. Our mission is to make hiring virtual assistants as easy as possible.
We launched the Enterprise Solution to answer the growing demand from businesses that wanted to professionally build virtual teams with added legal protections.
Ways to Improve Hiring Your CSR
To assist you in recruiting strategy, you can follow the tips below on the ways to decrease the turnover rate of your CSR, improve the quality of your hired staff and improve the speed of your hiring process.
1. Be specific on your requirements.
Make your candidates aware of essential facts for the position – such as pay, how many hours per week, scheduled work shifts, and the training process. Let them know what you are recruiting for when you initially start interacting with prospects. Make sure they understand the job's responsibilities.
2. Explain the potential for career growth.
Make sure that you explain development and career growth possibilities inside your company throughout the recruitment process. Tell them what promotions are available and how these promotions happen. For e.g can they work up to a potential team leader position?
3. Analyze recruitment data.
The recruiting data allows you to analyze your recruitment process. You are less likely to make a partial choice when you have statistics to back up your judgment. To utilize data effectively, you first have to figure out what you want. See your existing staff and find some high-performers. List the traits and attributes that make them excellent at work.
Takeaway
Your brand and company need to have good customer service representatives, so you have to be careful who you employ.
With the right outsourcing provider or outsourcing platform, you'll be able to discover the best candidates who possess the required skills ideal for customer service tasks. Once you've chosen a reliable and trusted platform, prepare a detailed and engaging job description and enumerate your job requirements and the essential qualities and traits you're looking for.
Choosing a trusted name in Philippine outsourcing would quicken the process as you'll get high-quality applicants. VirtualStaff.ph is a trusted brand with a fast-growing database of skilled workers that even other outsourcing providers use for their own recruitment.
