Full-Cycle Accountant/Operations Manager

$300.00 - 800 / Per Month
Full Time
Jun 14, 2021

Job Overview

Get to know us first: 

For over 10 years, Taxes by Erica has provided bookkeeping, tax preparation, and accounting services for professionals across several industries including Entertainment, Start-up Businesses, Nonprofits, and more. As a boutique firm, we offer personalized service, while taking a cross-functional approach in optimizing financial objectives and covering a myriad of tax and other financial matters. 

We enhance the business performance of our clientele by utilizing tools to assess their financial position and offer strategies to attain success. Our commitment to service allows our team to provide timely and reliable financial services, adhere to priority deadlines and provide fast, yet accurate filings and reports. 

We pride ourselves on offering up-to-the minute financial education, as our team adapts to developing compliance and tax laws through a combination of formal training and practical experience. Always looking to be more accessible to our clients, Taxes by Erica aims to become the leading full service virtual accounting firm.

Now, here’s more about the role:

We need a hit-the-ground-running Executive Assistant to support the CEO. The ideal candidate will strive to get things off Erica's list and take action independently to support her and her business. 

We’re looking for someone who nerds out on all things process and operations and is also excited about contributing to the growth of Taxes By Erica.


Your day to day focus:

Customer Focus:

Improve customer experience 

  • Customer Management (Project) - email tax returns and overall communication for client needs 

  • Organizing/Managing customer request within SLA’s of business

  • Assist in month end close out for accounting clients. 



 Administrative / Process Focus:

Executing strategies 


  •  Email and Calendar Management, Assigning of task to other employees - Accounting and finance team, BookKeeper,, 

  • Plus the ability to create workflows in Asana

  • Set up new tasks for team members in Project Management system (Basecamp & Asana)

  • Consistently monitor and update due dates for team members and client requests 

  • Creating and updating SOP’s 

  • Monitor slack and set up tasks for action items within messages and channels

  • Follow up on all past due tasks in Project management system and implement a new timeline and plan for completion

  • Review project tasks on a daily basis to ensure due dates and priorities are correct

  • Manage the flow of information between team members and clients to ensure timely flow of information

  • Update or implement new strategies for managing customers, projects, processes as needed

  • Organize calendar and inbox

  • Schedule all appointments and meeting 

  • Manage and facilitate Zoom Meetings 

  • Take notes and provide post-meeting recaps

Skills required to be Successful in this: 

  • Highly-Organized 

  • Impeccable attention to detail

  • Proactive Self-Starter

  • Creativity 

  • Strong writing skills

  • Foundational Quickbooks knowledge. Additional training can be provided, as needed 

  • Proficient in Asana and Basecamp, ADP Run and Quickbooks , G-Suite, Slack, Dubsado

KPI’s to measure success in this role:

  • Attention to Detail, Knowledge of Bookkeeping such as pulling /preparing financial reports, uploading to CRM etc. Some US based tax knowledge is helpful but NOT required. 

  • Inbox zero measurement - complete task

  • Follow up with clients consistently. Make sure appointment documents are completed. 

  • Communication is huge 

  • Workflow - everyone is on top of what they need and nothing is dropped 

What we value at Taxes By Erica:

We value loyalty, empowerment, and collaboration. We’re a fast-paced small-business environment that works hard and celebrates individual wins.  

Why you’ll love it here: 

  • We care about you. We offer a personal development stipend to help you grow in multiple areas of your life

  • Work life balance is a priority. We strive to only live fulfilled lives - professionally and personally

  • Fully Remote 

  • Half-day fridays 

  • Personal and professional development stipend

  • Health benefit stipend after 90 days contingent on full-time and part-time status 

  • PTO 

  • Quarterly / annual reviews - and bonus , team meetings, 

Skills Required

  • Admin Assistant
  • Data Entry
  • Email Management
  • Human Resource Management
  • Project Coordinator
  • Speaking
  • Writing
  • Accounting
  • Bookkeeping
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Payroll
  • Strategic Planning
  • Tax Preparation
  • Email Support
  • Recruitment Assistant
  • Quickbooks

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