Virtual Assistant & Social Media Manager (Women's Apparel Brand)

$500 - 700 / Per Month
Full Time
Jan 06, 2022

Job Overview


Looking for a customer service specialist who is skilled with social media management (Instagram, TikTok management). The ideal candidate is a woman who is very fluent in English, has prior experience doing "live chat" (web chat) customer support for an ecommerce brand, and is a social media expert.

Salary range for this position: $500 - $700 / month, depending on experience

Here are more details of what we're looking for for this full-time position. This is for an up and coming women's apparel brand (ecommerce store on Shopify), which has been featured in major lifestyle and fashion publications.

Customer service tasks (Monday through Friday, web chat)

  • Provide live chat web support during regular set hours Monday through Friday (on ecommerce website) to answer customer inquiries. We are US based (PST time zone), and most of our customers are US based. We will be using Tidio (live web chat platform).

  • Respond to customer emails help with questions on products, help with finding right size, shipping status, help with return process).

Social Media strategy and tasks:

  • Must know how to use (edit photos, graphics and videos). 

  • Create and schedule posts to Instagram daily. Create regular Instagram stories and weekly reels.

  • Post a few times a week to Facebook page (you can re-purpose Instagram content).

  • Has great experience with TikTok. Must be well versed with TikTok content creation and grow our TikTok account. Ideally, would love this woman to be the face and personality on TikTok for the brand, including wearing our apparel products.

For considered candidates, the interview process will include a brief video interview via WhatsApp or Zoom. Immediate hire for the right candidate.

Skills Required

  • Speaking
  • Writing
  • Blogging
  • Social Media Marketing
  • Video Editing
  • Customer Support
  • Email Support
  • Social Media Moderation
  • Marketing Project Management
  • Instagram Marketing

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