Customer Service Representative

$391 - 431 / Per Month
Full Time
Jan 12, 2022

Job Overview

Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

At Wing, we strive to be a community of uncommon people that aim to build things that are "hard". The vision of the company is to one day become the engine that automates every aspect of our lives, from work to the way we live.

We value ingenuity, hustle, grit, and the pursuit of constant professional growth. Our goal is to continue to build a world-class team of professionals that much like a family, not only enjoy working together, but take the time to learn from each other, build off each other, and build lasting relationships that transcend the workplace.

We give each member of our "family" the ability to not only be leaders but to create entire initiatives that innovate how we do things. At our company, you'll have the opportunity to challenge norms, own entire areas, and have the ability to collaborate with senior members of our team.

 

Our company is looking for a Customer Service Representative to start immediately!

Duties and Responsibilities include but are not limited to:



  • Manage inbound and outbound calls




  • Resolve customer concerns effectively and efficiently




  • Build sustainable relationships and trust with customer accounts through open and interactive communication




  • Ensure customer satisfaction in every interaction




  • Keep records of customer interactions, process customer accounts and file documents




  • Follow communication procedures, guidelines and policies




  • Take the extra mile to engage customers



 

Schedule: US work hours (40+ hours per week)

Salary: Starting salary between Php 20,000 to Php 22,000 per month

 

Qualifications:



  • At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity




  • Excellent English communication skills both written and verbal




  • Impeccable interpersonal skills




  • Able to work on a graveyard shift




  • Familiarity with current technologies, like desktop sharing, cloud services, CRMs and VoIP




  • Experience with word-processing software and spreadsheets MS Office)




  • Knowledge of online calendars and scheduling Google Calendar)




  • Excellent phone, email and instant messaging communication skills




  • Tech Savvy




  • Proactive attitude



Technical Requirements:



  • USB Headset with Noise Cancellation feature




  • Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM




  • Main Internet Service Speed: at least 25 mbps wired connection




  • Backup Internet Service Speed: at least 10 mbps 



Benefits:



  • Job Security and Stability




  • Exceptionally Supportive Team




  • Opportunities for Career Growth




  • Fun Work Environment




  • Annual performance-based appraisal




  • Paid US and PH Holidays




  • Performance Incentives and many more!



 

*Only qualified candidates will be processed and will be invited to take the assessment, scheduled for the initial and final interviews.

What are you waiting for? APPLY WITH US TODAY!

Skills Required

  • Customer Support
  • Email Support
  • Phone Support

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