Shopify Customer Service and Admin Specialist

Full Time
Aug 31, 2020

Job Overview

We're looking for a Virtual Assistant to work with us on a long term basis to work on the following:

- Answering support questions on our Facebook page live chat, and on email

- Helping customers with placing orders if required

- Communications with our fulfillment to check on orders, updating customers on their delivery

- Checking and updating of orders on our platform

- Sourcing of product images and Uploading of product info onto our website (Training will be provided)

- Posting regularly on our Facebook page

- Any other admin duties as required by management

All communication will be in English.

Applicants will need to be willing to work at night - from 7pm to 4am (6 day workweek with Sat off. 1hr (2 x 0.5hr) paid break)

You will need to possess the following:

- A good command of the English language (spoken and written)

- A keen eye for detail and comfortable working with some data

- An ability to learn fast and a hunger to grow and progress with the company

- Communicative nature, able to response fast to emails and live messages while on duty

- Basic knowledge of Excel, Microsoft Word, Google Sheets and Google Docs

- Some experience with Shopify platform and Photoshop will be a plus but not essential

- Some content writing experience will also be a huge plus

- Teamwork oriented - We are a small but dynamic team, our culture thrives on being close knitted as a virtual family.

We will provide all the necessary training that you will require to accomplish your tasks. We will work together especially at the start. Communication is key to this role, so you are expected to be responsive when you are on duty. To thrive in this job, you must be conscientious, and demonstrate strong attention to details.

If you think you are the best candidate for the job, contact us here:

And if you are approved, we will contact you.

Payment: We will pay you US$2/hr, the work hours is for 9 hours, 7pm-4am (6 day workweek with Sat off. 1hr (2 x 0.5hr paid break)). Subject to change based on management requirement.

If you show that are good, additional bonuses will be possible.

Duration: We are looking for someone long term and full time.

While you start off with an hourly pay, upon confirmation, you will be given a permanent position in our company.

Only shortlisted applicants will be notified.

Skills Required

  • Customer Support
  • Email Support
  • Social Media Moderation

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