We're looking for a native or near-native English speaker with a great clear accent, to be able to handle new leads and chats in our system, which is related to the domain of marketing experts and the services they can offer to small businesses.
So, marketing (especially PPC, SEO and SMM) familiarity is helpful.
We will need you to be available for 10 hours a day, in the range between from 8am EDT to 11pm EDT, Monday to Friday - at least. (We can also do longer hours and 6-7 days a week, if you feel you're up to it.)
We will want you to handle new leads that went through our web platform's funnel, filled in some data but did not end up scheduling a sales call with us. In this case you'll need to call them for a short conversation, with the goal of scheduling a sales call. You might be required to answer some basic questions about our company and platform, if they have them. You will also handle leads that write to our web chat with sales related requests, and point them to the right resource, or schedule a meeting with our sales team.
You will get notifications to your phone, PC or a chat app (Sl_ck).
You must have some experience in customer support, must be courteous and good spirited.
We are looking for someone to respond in under 15 minutes to all such leads and chats, with average response time of 5 minutes or less. That being said, there might be a lot of idle time.
Location is not important, but you should have a good internet and headset.
Potentially, this can be the beginning of a very long-term relationship with potential for growth.