Customer Service - Logistics Industry

$600/month
Full Time
Sep 12, 2020

Job Overview

As an Operations Representative, you will support our Senior Account managers regarding day to day operations helping coordinate truckload shipments throughout North America. You will need a strong attention to detail to ensure all load information is accurately documented and communicated to the team.

Responsibilities:


  • Coordinate on-time pickup and deliveries across multiple software systems

  • Track and trace shipments and drivers providing detailed updates within our TMS software

  • Utilize various communication tools to communicate with carriers and customers with attention to detail and sense of urgency

  • Ability to quickly learn internal and external reporting tools to provide data to customer reps and managers

  • Coordinate available customer freight with available carrier equipment

  • Communicate with motor carriers to schedule appointments and resolve issues in a timely manner

  • Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payable discrepancies prior to final payment to the motor carrier

  • Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary

Benefits:


  • Room for advancement in a fast growing company that promotes from within

  • Training and career development

Desired Skills and Qualifications: 


  • Two years experience in a customer service, call center, data entry or analysis, freight dispatcher, or logistics operations support setting

  • Above average to intermediate proficiency with Google Drive and Excel (vlookup, pivot tables, reports)

  • Excellent written and verbal communication skills

  • Ability to thrive in a fast-paced working environment

  • Willing to be available after hours and weekends if needed

  • Strong work ethic

  • Excellent teamwork skill

Working Hours: 8 am - 5 pm (Eastern Standard Time US)

Weekly Pay

Skills Required

  • Admin Assistant
  • Data Entry
  • Email Management
  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Appointment Setter

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