Client Relationship Manager

Negotiable
Full Time
Sep 14, 2020

Job Overview

If you enjoy collaborating with others and building lasting relationships this is the job for you!

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

 

Responsibilities:


  • Create plans to address clients’ business needs

  • Schedule regular meetings with customers to ensure they are satisfied

  • Act as point of contact for complaints and escalate issues as appropriate

  • Collaborate with internal teams to address customers’ needs

  • Help sales team up-sell services and products

Requirements:


  • Proven experience as a Client Relations Manager or Relationship Manager

  • Proven track record of meeting and exceeding targets

  • Background in customer service; industry knowledge is a plus

  • Experience tracking relevant KPIs

  • Proficient in MS Office, with working knowledge of CRM platforms

  • A customer-oriented attitude

  • Excellent communication and negotiation skills

  • Problem-solving aptitude

  • Ability to work well with a team

  • Odoo CRM experience is a plus

 

 

Skills Required

  • Email Marketing
  • Sales Representative
  • Telemarketing
  • Video Marketing
  • Marketing Project Management
  • Facebook Marketing
  • LinkedIn Marketing
  • Instagram Marketing
  • Twitter Marketing

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