Client Care Specialist

$6-$8 per hour based on experience
Full Time
Oct 01, 2020

Job Overview

Job Summary: 

The Client Care Specialist position is a core team member who is responsible for onboarding new clients and supporting our current, ongoing clients.  

 

In this position you’ll be making sure that new clients have signed their client agreements, set-up their payment plan as agreed, and have access to the programs they’ve purchased. As well as, responding to client requests and questions. 

 

You must have excellent communication skills in managing client expectations and delivering that extra WOW! Factor that keeps clients working with us for years to come.  It’s essential that you have a strong knowledge of how our content is delivered and what our client policies are as you will be enforcing them with kindness. 

   

This position is ideal for someone who loves working with people and has exquisite attention to detail and is looking to establish long-term work with a fast-growing, successful company.  

 

Experience you must have: 

Excellent communication skills in managing clients expectations 

Customer service background

Organizing and managing all client care support within 24 hours

 

Skills and Qualities: 

Precise and detail-oriented, great with customer service

Clear-headed, quick-thinking and graceful in high-pressure situations 

Fast learner 

Ability to prioritize tasks and complete them in a timely manner 

Excellent communication skills (interpersonal & in writing) 

Flexibility to handle a changing workload 

Extremely good with video and social media messaging 

Ability to troubleshoot and problem solve 

Team player 

Cooperative and dependable 

Reliable, punctual and keeps commitments 

Positive, energetic and great work ethic 

Committed to doing whatever it takes to get the job done! 

 

 

Client Care Specialist Tasks of this Role: 

Guide new clients through our onboarding process 

Ability to explain our client agreements and our standard policies with kindness

Excellent at being directive while being kind

Quickly respond to client requests and questions

 

Requirements: 

Full-time position at 40 hrs per week during CST time  

High-speed internet connection with backup service to minimize interruptions 

Personal computer 

Available for meetings with Madeleine at US CST time zone as needed

Excellent English verbal and written skills  

 

Compensation: 

$6-$8 Depending on experience 

 

Benefits After 6 Months Employment:  

10 paid vacation days per year 

Health insurance stipend  

 

Application Process:  

Submit Resume together with personal cover letter 

Provide a reference letter from your previous employer

 

If Selected:  

Complete the StrengthsFinder test (access code will be provided)  

Attend video interview 

Complete small project to demonstrate competency   

Skills Required

  • Admin Assistant
  • Speaking
  • Writing
  • Customer Support
  • Email Support

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