National Work Allocator l Service Coordinator

Dec 15, 2020

Job Overview

An amazing opportunity to work with an iconic Australian business that specialises in the sales, servicing, hiring & maintenance of Material Handling Equipment Nationwide. We need an experienced, Work Allocator I Coordinator within the Materials Handling Industry.

Reporting to the General Manager and working with an assistant you will be responsible for managing the coordination of work for a team of 65 Technicians Nationally across Australia. You will manage receiving service requests from clients (major supermarkets in Australia) and allocating work to the appropriate technician. This will require a working knowledge of Material Handling Equipment such as Goods Lifts, Forklifts, Hydraulic trolleys etc and experience in managing a team of technicians.

Key Selection criteria

  •   Excellent communication skills, written and verbal

  •   Highly organized, process oriented

  •   Degree qualified (+), engineering, mechanical, technical ( beneficial )

  •   Experience in Service Management/Supervision

  •   Experience in managing a team of technicians

  •   Experience in Back of house Equipment for material handling, Forklifts, Goods lifts, Pallet trolleys etc

  •   Have a mechanical understanding of materials handling Equipment.

  •  Proven ability to understand maps and geographical locations in order to allocate service technicians

  •  Sound knowledge of Occupational Health and Safety regulations with equipment

  •  Good understanding of fatigue management principles.

  •  Proven ability to verbally assist, troubleshoot, problem solve and offer solutions to Service technicians & Customers, over the phone or video call.

  •  Ability to work within time constraints whilst maintaining legal obligations.

  •  Have competency in computer software (EXO and Microsoft Office).

  •  Proven ability to understand maps and geographical locations in order to allocate service technicians

National Allocator Duties

  • Allocating all service work Nationally to service technicians

  • Allocating work to Subcontractors.

  •  Keeping team members and customers up to date.

  • Prepare and enter service jobs in an accurate and timely manner.

  •  Report and log customer concerns or requirements in an appropriate and timely manner to minimize customer dissatisfaction.

  •  Taking after hour call outs over weekends, this will also be shared with Allocator assistant.

  • Managing and working closely with your assistant.

  • Adhere to the company's or organization’s financial policies and procedures

  •  Recommending change or improvements to increase accuracy, efficiency, and cost reductions

Benefits :

  • A monthly salary of PHP 25,000

  • After 6-month probation

  • 10 days annual leave

  • 5 days sick leave

  • 13th-month pay

  • Work from home

  • Job Types: Full-time, Permanent

Skills Required

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