Need a well organized person to handle incoming leads from website for customer service support

Dec 29, 2020

Job Overview

Growing Consulting company dealing with incoming leads on a daily basis.

I am needing a assistant/receptionist to help me with leads  from incoming leads from website.

I have my own website, and I also signed up with a website to get more leads to get more leads on a daily basis. I am dealing with 30-50 leads or more a day requesting orders with me... basically wanting  a appointment or requestiing orders

These leads come in various ways... most email, phone calls.

I have various parts of the process and need help with:

1. Check leads from emails/texts/phone..

2. Use a  script and make notes  chart/CRM

3. data entry of information

4. Appointment setting into CRM and communicating with team members.

5. Following up on the leads that we could not connect with.

6. Most of leads will need a Text  response to initiate first contact or email

7. Arrange for follow up appointment into CRM system

8 Check incoming emails and respond and notify staff.

9. Answer phone calls and return calls for appointments..

10 Make a email/Text campaigns from client build up list

Person must be very organized, Responsible. Honest. MULTITASK is a essential.

Knowledge of WORDPRESS to edit webpages is a plus.

Skills Required

  • Admin Assistant
  • Email Management
  • Speaking
  • Writing
  • Lead Generation
  • Customer Support
  • Email Support
  • Phone Support

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