Customer Support Agents

Full Time
Dec 29, 2020

Job Overview


About us:

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.


We're looking for full-time customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This position is an email-driven and chat customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll also answer questions about setting up their own URL, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more.

Before you will be released to production, you will be under training for 1 to 1 1/2 months and the training schedule will be from 3 pm to 11 pm, Manila Time or GMT+8. Mondays to Fridays.

This project requires:

- Customer support experience in a fast-paced environment

- Great English communication skills, both written and oral

- Should love making customers happy!

- Should be able to assess each customer’s issues

- Knows how to deal with difficult customers/clients

- Has good analytical and problem-solving skills

- Has good accurate records keeping

- Must be a good team player

- Can stay calm under pressure

- Can work with minimal supervision

- Ability to prioritize and multitask

- Knowledge of Domains, SEO, and Analytics is a plus!

- Must be able to work remotely and full-time (at least 40 hours per week)

To continue with the recruitment process, kindly fill out the form below:

https:      //forms.      gle/HaxrBuyBgzVmyViu8   ----- (NOTE: remove all the spaces)

#English #customersupport #EmailSupport #workfromhome #HomebasedJob #Remotework #Fulltime

Skills Required

  • Customer Support
  • Email Support
  • Tech Support

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