Live chat/Customer Support

Live/Chat Customer Support Responsibilities:

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.

-Responding promptly to customer inquiries.

-Communicating with customers through various channels.

-Acknowledging and resolving customer complaints.

-Knowing our products inside and out so that you can answer questions.

-Processing orders, forms, applications, and requests.

-Keeping records of customer interactions, transactions, comments, and complaints.

-Communicating and coordinating with colleagues as necessary.

-Providing feedback on the efficiency of the customer service process.

-Ensure customer satisfaction and provide professional customer support.



Live/Chat Customer Support Requirements:

-High school diploma, general education degree, or equivalent.

-Ability to stay calm when customers are stressed or upset.

-Comfortable using computers(work from home set up)

-Experience working with customer support and being a virtual assistant.