Virtual Assistance / Voice agent (Sales)

• contact businesses or private individuals by phone




• deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation




• describe products and services




• respond to questions




• identify and overcome objections




• take the customer through the sales process




• obtain customer information




• obtain possible customer leads




• maintain customer/potential customer data bases




• follow up on initial contacts




• complete records of telephonic interactions, orders and accounts





 

Education and Experience

• high school diploma or equivalent




• proficient in relevant computer applications and call center systems




• good typing skills




• knowledge of sales principles and methods




• proven track record in sales




• Excellent fluency in the English language





 

Key Competencies and Skills

• communication skills




• persuasiveness




• problem solving




• adaptability




• tenacious




• negotiation skills




• stress tolerance




• high energy level