Customer Success Manager (Star Of The Show)

$strong pay dependent on your location / Per Month
Full Time
Feb 11, 2021

Job Overview

Are you the star of the show? Do you captivate audiences, and draw in people with your stories? We’re looking to add a customer success (customer service) team member to our growing company. We’re a mission-driven consultancy that provides life coaches to teenagers. Our company is headed up by leading doctors, who’ve come up with strategies for motivating teens.

The ideal candidate will be someone who has worked within a fast-paced customer service role in the past, within a growing start-up or a US-based company. The perfect candidate will be charismatic, and be well-spoken.

What We Offer:

  • The ability to work from home. (We all work remotely)

  • Small core team where you’re a key player.

  • A workplace focused on helping people.

  • A strong pay is dependent on your location.

What’s a “Day In The Life”:

  • You’ll start your day by handling any incoming inquiries.

  • You’ll review new accounts, ensuring that they’ve received their welcome package.

  • You’ll follow up to ensure that appointments are scheduled, and those appointments run on schedule.

  • You’ll keep clients excited about our service by having “excitement calls” to keep them enticed.

  • You’ll be the “face” behind our organization with clients.

  • You’ll quickly respond in the face of client questions/issues etc.

What We’re Looking For:

  • A high energy individual

  • Great English communication, in both written & spoken form.

  • Excellent phone etiquette

  • Able to work from home with a safe, private, and quiet work location

  • Ready to handle 20-50 high-energy “excitement calls” per day!

  • 2-4 years of experience within a BPO or call center environment

  • Minimum typing speed of 60wpm

  • Experience working with ActiveCampaign, SalesForce CRM, Calendly & Outlook 365.

What Are “Nice To Haves”:

  • A deep understanding of e-mail marketing

  • Experience in customer retention & customer success

  • A deep understanding of SalesForce CRM, and understanding how to manipulate reports to better understand data.

  • Dual internet connections & back-up power.

We’re looking to make a fast-hire for this position. In order to better understand your suitability for the role, please submit a one-minute video created with Loom, sharing your customer success experience, and complete the personality assessment (Tony Robbins DISC Assessment). Please also add in your video why we should choose you for the role.

We’ll review all submissions but only those selected for a position will be contacted.

Skills Required

  • Data Entry
  • Email Management
  • Project Coordinator
  • Customer Support
  • Email Support
  • Phone Support

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