We are looking for a full-time customer support agent who is experienced in eCommerce to answer phone calls, live chat, and email inquiries from 9 AM - 6 PM EST. We need someone who is detail-oriented, kind, intelligent, and willing to go the extra mile.
This is a long-term position that will have opportunities to grow in the future.
JOB FLOW INCLUDES:
• Answering phone calls, live chat messages, and email messages for new & existing customers
• Quickly responding to customers needs & expectations
• Answering technical questions about products
• Ordering products from various suppliers and keeping track of the orders (tracking numbers, delays, etc)
• 1-2 years of experience with eCommerce customer service, any CRM, and Shopify or a similar eCommerce platform
• Quiet place to work - please ensure that during work hours (9 AM - 6 PM) there are no noises in the background.
• Fast, reliable internet connection & computer
• High-quality microphone/headset for talking with customers
• Love of learning about new brands, new industries, and communicating with customers
• *Mastery of the English language, excellent written and verbal communication skills
• Detail-oriented and reliable
• Ability to use critical thinking skills
• Great attention to detail and ability to thrive with minimal supervision
• Teamwork & collaboration skills - ability to work with the best, while giving your best
You need to understand and work well in startup culture - you’re able and willing to take on all sorts of tasks and responsibilities. You understand that things change quickly & we need to be agile.
• $3 per hour, 40 hours per week. There will be paid training for $3/hour as well.
• Bi-weekly payments. Every 2 weeks, you will be paid via PayPal for the previous two weeks.
• This is a full-time job from 9 AM - 6 PM EST with a one-hour lunch break, so please only apply if you're okay with working a night shift.
HOW TO APPLY:
1. Email your application here with the subject line "Applying For Rockstar Support Agent - [Name]".
2. Inside the application, please attach your resume and any other qualifications that explain why you're qualified for this position.
3. Done! We will respond back with 24 hours and move onto the next stage of interviews.
Thank you, and I look forward to hearing back from you.