Phone Customer Service Agent (English)

$6 - 7 / Per Hour
Part Time
Feb 12, 2021

Job Overview

PLEASE NOTE:  To start your application process, complete this form here:  

nourishing (dot) typeform (dot) com/to/oXErFHn8

 

ABOUT THIS POSITION:

We are a small but fast-growing US-based supplements company seeking an experienced phone customer service agent.  This position is 100% remote.

We’re looking for someone who will view phone conversations with customers as a way to understand their needs and better help them achieve their health goals.

Our company focuses on delicious and highly-effective supplements, and we’re expanding our product line to better serve our existing customers.

Main responsibilities include:



  • Take calls from potential customers inquiring about our products or wishing to make a purchase




  • Take calls from customers inquiring about an order or canceling a subscription




  • Make calls to existing customers to check how they’re enjoying their product and letting them know about our other products




  • Tracking phone calls and customer feedback



Criteria:



  • Excellent spoken English skills (must sound like a native English speaker)




  • Fast internet 




  • Quiet working environment




  • 25-30 hours availability per week




  • Ability to work EST hours (ideally Mon-Fri 8am-11am, and/or 2-5pm EST). 




  • Weekend availability is a bonus, but not a requirement.




  • Tech-savvy and good understanding of CRMs, checkout carts, Amazon FBA, and shipment fulfillment softwares




  • Self-motivated and highly organized



We care deeply about hiring the right person to join our team. That's why we have a rigorous hiring process involving short tests (which is part of the application form), video interviews, test projects, as well as a paid trial period.

 

Why Work For Us:

We’re a relatively small but fast-growing company, which means that you get a broad and diverse range of experience in constantly changing and evolving situations.  

You’ll be given a fair amount of autonomy and ability to shape this new aspect of our company!  So if you’re looking for a long-term position and the ability to shine and make a real impact on the health of our customers, then this is the position for you!

 

To Apply:

 

Please complete this application form: 

nourishing (dot) typeform (dot) com/to/oXErFHn8

(Please only apply if you have excellent English speaking skills.)

Skills Required

  • Speaking
  • Phone Support

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