ROCKSTAR - Customer Success Representative

$400 - 800 / Per Month
Full Time
Apr 10, 2021

Job Overview

*IMPORTANT NOTE*

For your application to be considered, please read the whole job description.

Thank you for taking a look at our job posting!

 

Our Core Values


  1. Accountability- We all make mistakes; we own the mistakes we make and learn from them

     

  2. Growth - Personal, Industry. How are we moving ourselves and the people we serve forward?

     

  3. Innovation - How can we do this better or faster for the best outcome

     

  4. Team - We all need somebody to lean on at times.

     

  5. Do it now! - As we handle issues as they arise. We focus on fully finishing one task before moving to another.



Were NOT looking for We are looking for people who are goal and action-oriented, committed, and dedicated to learning. Who are coachable, and who will be here for the long term.





Job Duties and responsibilities


  • As a Customer Success Rep, you will handle the following tasks.

     

  • Answers incoming calls

     

  • Make outbound calls as needed

     

  • Resolve or assign help desk tickets within SLA time frames

     

  • Make outbound calls as directed

     

  • Handle all customer interactions in a polite and courteous manner

     

  • Follow all processes, procedures, and policies as they pertain to tasks.

     

  • Updating notes and tasks

     

  • Other tasks as directed

     

  • Solve customer issues following policy and procedure guidelines

     

  • Handle inbound text and live chat messages.

 

Starting Compensation and Benefits and Working hours


  • Pay is Weekly via Wise(formerly Transferwise) and we prefer to pay it directly to your E-Waller(GCash or Paymaya)

     

  • While on Training - $400 USD/monthly PLUS Overtime Pay- Training lasts 2-4 weeks.

     

  • Pass the training period and you'll be endorsed under Probation - $500 USD/monthly PLUS Overtime Pay - Probation can last up to 3 months depending on the CSR's performance evaluation.

     

  • Pass the probationary period and you'll get the Regular Team Member's Rate of $150/week or $600 USD/monthly PLUS Overtime Pay.

     

  • FROM$400USD TO$600USD THEN A Performance-Based Salary Increase

     

  • Weekday Shift 8:30 AM - 5:30 PM EST

     

  • Rotational Saturday Shift 8:30 - 5:30 We rotate the Saturday shift between CSRs.

     

  • If you know how to speak and write in Spanish, an additional Incentive will be provided.

 

What we require from you to apply for this position


  • DSL/Fiber Internet connection - REQUIRED

     

  • Desktop and/or Laptop PC - REQUIRED

     

  • Backup Internet connection(Internet Data from your Smartphone will do) - REQUIRED

     

  • Headset and webcam - REQUIRED

     

Skills Required

  • Data Entry
  • Email Management
  • Research
  • Transcription
  • Speaking
  • Translation
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Appointment Setter

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