Handle inbound sales calls and ensure that customer orders are handled in a manner consistent with the customer’s satisfaction and compatible with excellent standards. Must have great verbal and written skills in the English language.
Responsibilities and Duties
Essential Duties and Responsibilities: . • Enter new sales orders. • Convert previous quotes to new orders. • Create and set up new accounts for new customers. • Update and maintain current information on customers. • Answer customer service, billing, and website calls and e-mails. • Other duties may be assigned by the manager, as needed. Qualifications and Skills Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and with great enthusiasm, as well as a good attitude. Education/Experience: This job requires a college diploma or with minimum of one-year experience in sales and/or a call center environment. Knowledge, Skills, Abilities, and Competencies: • Ability to read and comprehend simple instructions. • Ability to communicate effectively with customers. • Ability to add, subtract, multiply and divide in all units of measurement by using whole numbers. • Ability to read a tape measure. • Ability to apply common sense and understanding to carry outinstructions that are furnished in written or verbal form. • Ability to adhere to a comprehensive Quality Assurance program • Ability to solve problems that involve several variables. • Ability to define problems, collect data, establish facts anddraw valid conclusions. • Must be able to make responsible decisions. • Must have experience with word processing, spreadsheets, email, database software and Internetsoftware. • Ten key bytouch a plus. • Spanish fluency a plus.