Urgent Customer Service Vacancy

$200 - 400 / Per Month
Full Time
Jun 06, 2021

Job Overview

We are a North American communications brand currently seeking to hire two Virtual Customer Service Representatives to fully train and work all from the comfort of your own home! We have a strong need for fluent English speakers and offer a permanent, long term possible in return. We seek self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our business customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. 

In order to work remotely, we require that you meet the following criteria:

  • A dedicated, private home office space in your residence and the ability to work from 9am Eastern till 6pm. There is an hour break time.

  • High-speed internet connection with download speeds of at least 10mbps installed (speed tests required)

  • Be reliably committed to working from Mondays to Fridays

Key responsibilities include:

  • Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner

  • Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures

  • Providing general support to our customers

  • Maintaining service levels and achieving business and performance goals and objectives

The ideal candidate will possess:

  • Fluent English with plesant accent is an asset

  • Post-secondary education (or an equivalent combination of training and experience) considered an asset

  • Experience in a contact centre environment considered an asset

  • Previous remote working experience is an asset

  • Strong customer focus and a willingness to learn

  • Self-motivated with a demonstrated ability to work independently and manage your time effectively

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • A high level of accountability and trustworthiness

  • Well-developed interpersonal and customer service skills

  • Strong time management and organizational skills

  • Ability to analyze and solve problems with strong attention to detail

Are you the ideal candidate? This job commences this week. Send a cover letter including the minimum monthly salary you expect for full time work, your skype ID and why you should be picked.

Skills Required

  • Admin Assistant
  • Data Entry
  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Personal Assistant

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