**Note that the available position is office-based, not virtual
**Please send your CV through provided email below
To resolve customer complaints via chat or other chat media.
Greet customers warmly and ascertain problem or reason for calling.
Answer questions and suggest solutions in relation to products and services, -Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.
Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Good English Communication and Interaction Skills.
Service Orientation - Proactively look for ways to help people. Ability to be polite, have confidence and use diplomacy in difficult situations.
Able to set priorities and multi-task.