Customer Support Associate - T1/T2

100
Full Time
Jul 02, 2018

Job Overview

Our start-up, a budget hosting provider with high-quality services, is currently looking for several customer support representatives in order to keep on providing high-quality customer support with lightning fast response times.


With a client base of more than 300 active clients, we are a steadily growing hosting company and play an important role in the hosting industry.


With low-budget services that are still on a high-quality basis, we proudly operate more than 500 running services.


Responsibilities and Duties:
- Staying in touch with our team just like being able to do tasks on your own
- Make important decisions on your own
- Handle important tasks, queries and processes that our customers require you to complete
- Help our customers with their queries, whether it is a basic query or an extensive task


-=- Requirements -=-


Qualifications:



  • Friendly, professional behaviour towards your team and our clients

  • Fluent English knowledge with little to no grammar mistakes

  • Experience in the server hosting sector

  • Participation in monthly meetings, including high availability, whether it is via phone, IM or e-mail

  • Reliability is a must-have

  • (optional) Previous experience in using Crisp

  • (optional) Previous experience in using WHMCS


Benefits
- A friendly, reliable and caring staff team
- Regular training and revision of services
- A new place to learn and gather new experiences in the hosting sector
- Certificate of attention for further references on your CV


You'll be required to sign an NDA, and parental consent may be required.
You'll also need to be interviewed.


-=- Time and further information -=-



  • You will be needing to work full-time for our business

  • Salary will be paid twice a month, on a two-week basis. We do not go first.

Skills Required

  • Customer Support
  • Tech Support

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