Costumer Service Representatives

17,000
Part Time
Aug 06, 2018

Job Overview

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.


Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.


Job functions:


Open and maintain customer accounts by recording account information


Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


Maintain financial accounts by processing customer adjustments


Recommend potential products or services to management by collecting customer information and analyzing customer needs


Prepare product or service reports by collecting and analyzing customer information


Contribute to team effort by accomplishing related results as needed


Manage large amounts of incoming calls


Generate sales leads


Identify and assess customers’ needs to achieve satisfaction


Build sustainable relationships of trust through open and interactive communication


Provide accurate, valid and complete information by using the right methods/tools


Meet personal/team sales targets and call handling quotas


Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution


Keep records of customer interactions, process customer accounts and file documents


Follow communication procedures, guidelines and policies


Go the extra mile to engage customers


Resolve customer complaints via phone, email, mail or social media


Use telephones to reach out to customers and verify account information


Greet customers warmly and ascertain problem or reason for calling


Cancel or upgrade accounts


Assist with placement of orders, refunds, or exchanges


Advise on company information


Take payment information and other pertinent information such as addresses and phone numbers


Place or cancel orders


Answer questions about warranties or terms of sale


Act as the company gatekeeper


Suggest solutions when a product malfunctions


Handle product recalls


Attempt to persuade customer to reconsider cancellation


Inform customer of deals and promotions


Sell products and services


Utilize computer technology to handle high call volumes


Work with customer service manager to ensure proper customer service is being delivered


Close out or open call records


Compile reports on overall customer satisfaction


Read from scripts


Handle changes in policies or renewals


Resolve customer complaints via phone, email, mail or social media

Skills Required

  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Project Coordinator
  • Quality Assurance

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