Cloud Service Delivery Coordinator (For IT Technical Persons Only)

Dec 17, 2018

Job Overview

The Cloud Service Delivery Coordinator will receive customer requests either through email or chat.

He/She will properly record the request in our service delivery software, prioritize, oversee, and coordinate customer requests with a high level of customer service and communication. 

Job duties will frequently cross all facets of the company requiring a broad range of technical skills, with the core duties encompassing the day-to-day coordination of technical support. 

Other responsibilities will include system administration, customer communications, process improvement, reporting / analysis, testing, and documentation.

Good knowledge in Microsoft Technologies is a must (Windows Server, Office365, SQL Server, AntiVirus Software, Backup Solution, ...). 

Previous experience with a Managed Service Provider is a plus.

Candidates with no IT experience are kindly refrained from applying.

Skills Required

  • Tech Support

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