Cloud Service Delivery Coordinator (For IT Technical Persons Only)

Negotiable
Any
Dec 17, 2018

Job Overview

The Cloud Service Delivery Coordinator will receive customer requests either through email or chat.

He/She will properly record the request in our service delivery software, prioritize, oversee, and coordinate customer requests with a high level of customer service and communication. 



Job duties will frequently cross all facets of the company requiring a broad range of technical skills, with the core duties encompassing the day-to-day coordination of technical support. 



Other responsibilities will include system administration, customer communications, process improvement, reporting / analysis, testing, and documentation.

Good knowledge in Microsoft Technologies is a must (Windows Server, Office365, SQL Server, AntiVirus Software, Backup Solution, ...). 

Previous experience with a Managed Service Provider is a plus.



Candidates with no IT experience are kindly refrained from applying.

Skills Required

  • Tech Support

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