E-commerce Customer Service Manager
We are running a long time E-Commerce business.
We are currently looking to hire full time E-Commerce Customer Service Manager.
No experience is required. We will provide FULL TRAINING.
If you're eager, hard-working, willing to grow with us on this Journey, have a good heart, you are welcome to apply.
We are looking to create a very family type yet a hard working culture where work must be done as stated.
You will be working with the best of the best in this industry. The top 1%.
Open communication with me will be very important.
Type of work
The work is full time.
You will be required to fulfill the many orders that come in on time.
Communicate and Liaise between customers and manufacturers.
Re-stock, Re-adjust quantities.
Provide tracking numbers for the items shipped.
Answer customer messages
Resolve returns and disputes
Manage returns and returns accounts.
Track products that may ship out late.
Various little other multi-tasking work.
Save customer emails.
Full Training Provided.
A Good hearted person, This is a must to work with me.
Efficiency in English, must be enough for business communication, mostly through message and talking.
Computer Skills in basic programs and apps, Chrome, Skype, Word, Basic in Excel, photoshop etc.
eBay Experience will be great addition but not absolutely necessary.
Ability to notice small details.
Must have Skype for Instant Messaging for Team Communication. You are free to send me a message at any time and any second. Communication will be most important.
Remember this is a full time Job.
Step 1 – First 2 months (Training, Working Under Supervision; Probation; Job can be terminated at anytime if we feel you may not be able to handle the job) -- $300 a month.
Step 2 – On the third and fourth month (working under supervision) -- $350 a month
Step 3 – Customer Service Bonus will be applied starting on the 5th Month as Below. (Sooner if work is learnt fast)
Customer Service Bonus Tiers
No negative feedback for the month - $100 Bonus
No buyers case escalation for the month - $100 Bonus
Answer all customer messages for the month -- $50 Bonus
Not sending packages to wrong addresses & buying wrong quantities for the month -- $50 Bonus.
Reaching $80000 a month sales with meeting the criteria above -- $100 Bonus.
Reaching $100000 a month sales & meeting the criteria above -- $150 Bonus.
$120000 - $100 Bonus
$140000 - $100 Bonus
$160000 - $100 Bonus
$180000 - $100 Bonus
$200000 - $200 Bonus
Meeting the above top 4 criteria will make you eligible for $300 in Bonus every month.
$350 (Base Salary) + $300 = $650
Reaching $80000 a month sales and meeting the top 3 criteria’s above will make you eligible for $400 in Bonus every month.
$350 (Base Salary) + $400 (Sales Bonus) = $750 a month.
Reaching $100000 in sales a month will make you eligible for $550 a month. $350 (Base Salary) + $550 (Sales Bonus) = $900 a month
Reaching $180000 in sales a month will make you eligible for $950 a month. $350 (Base Salary) + $950 (Sales Bonus) = $1300 a month.
Payment is made semi montly via paypal. Bonuses are paid off at end of the month (second half of the month).
These sales figures are easily achievable as you will see once you have been selected after the interview.
For customer service managers, it is extremely important, in fact the most important thing to look after the top 2 criteria.
Feedback Criteria – Under most circumstances, negative feedbacks are given not due to customer services but due to the product itself. In this case, bonus wont be affected.
However if negative feedbacks are given due to customer service miscommunication or negligence, $100 Bonus cannot be give. 99% of the time, a good customer service almost always averts negative feedbacks.
Buyer escalation Criteria – this is the biggest sin in all of ebay. Under any circumstances, buyers escalation is almost always the customer service managers responsibility. Buyer’s escalation must never come to pass. It rarely ever does. Since this is the biggest sin on ebay, any problem in this area will cut all bonuses in half.
Most of the time though, you may not have issues.
Once the job has been posted. We will wait one week before we will contact you after your application.
There will be a 2 Interview process.
Interview 1 will be via skype video and will be for about 15 minutes where we will get to know each other and I ask you some general questions and qualification.
Interview 2 will be for around 60 minutes and I’ll be testing various tasks. We will pay you $3 for the 60 minutes of Interview 2.
Total Interview Time – 75 minutes
Please note that we will be working on PST Time. Philippines is 16 hours ahead of PST Time.
This is a full time job. Which means you will be working 6-9 hours daily as long as you can complete your daily task.
After the training period, your Timings can be very flexible. You can work whenever you feel like working as long as you finish your daily task.
The best time to work is 4:00am – 6:00pm (PST TIME) (California Time).
The best most ideal time (in Philippine time) to work for a customer service manager is early morning 4:00am to 11:00 am & 7pm to 2-3am Philippine time. First preference is 7pm to 2-3am. Second preference is 4:00an to 11:am. You may juggle the time between the 2.
Finally please note that for the first few months, you will be working under my supervision and your timings may not be too flexible then. However, after the first few months, you are free to choose your work schedule as long as you can finish you daily task.
Why work with us?
We’ve been in this online business for 7+ Years.
We have a few other successful businesses apart from this. We’re literally expanding every year. We are experienced entrepreneurs.
You will be working with the best of the best in the industry. We are the most hard working people you will know and we will most likely be working harder than you at any given day. This means you will be working with people very dedicated to their business. We’re building for the Long Term!
While we work Hard, we are very Open-Minded, Easy-Going and Down to Earth People.
You are free to share your ideas to make the work more efficient. Making mistakes is acceptable. We understand we are all humans. But making the same mistakes again and again will not be acceptable. Whenever you have made a mistake, kindly communicate with me openly. You’ll be surprised how understanding we can be.
I’m focused on building a responsible family like environment.
I encourage open communication with me. If there is absolutely anything in your mind, let me know.
Finally, if you are a Good Hearted Person, THIS IS THE place for you to apply.
Are you ready? Then click to apply for this job!
Please Answer the following Questions
What is your special skills for eBay, Amazon or any E-Commerce platform? Any experience? Please describe. The more, the better.
In Philippine Time, What would be your most preferred working hours? You can state multiple shifts in 1 day, you can prefer more than 1 shift per day too. (Example. 1pm-3pm & 1am-4am)
If you’ve made some mistakes, just a small one, and you know exactly how to fix it, what actions would you take to resolve the mistakes