Guest Experience Specialist -- Join our team!

550000 Philippine pesos
Full Time
Mar 08, 2019

Job Overview

Kasa is looking to add a highly motivated individual to join our Guest Experience Team. As a remote Guest Experience Specialist you will build a personal connection with our guests by communicating directly with them every day and having a high level of responsibility. Your goal will be to create a fantastic, memorable experience for all Kasa guests.

Who We Are:

Kasa is enlightened hospitality: home-like luxurious apartments, tech-enabled seamless check-in, and personalized virtual service; all at a great value relative to accommodation alternatives. We want our guests to not just stay with us, but truly settle into our Kasa's while traveling. Unlike a typical hotel, our rooms are inside luxury apartment buildings, and use connected devices to provide our guests with a seamless virtual check-in experience. Although our virtual front desk is not at the physical location of the apartments, it strives to be more knowledgeable, attentive and personalized than a traditional hotel front desk. Said differently, our team might be out of sight, but our guests are never out of mind. We currently have Kasa's in six US states and are in the process of expanding into many more.

The Role:

We’re looking for a someone who understands what we’re all about: helping travelers feel at home in a new area. You will be the friendly and proactive point of connection that works hard to create a positive, lasting impression of Kasa so guests come back to stay with us again and again. You'll be accountable for handling guest inquiries, resolving in-the-moment issues, coordinating with operations to ensure our apartments are always ready for guests, and taking initiative to find ways to improve our guests’ satisfaction.

You’ll be working virtually, meaning communication will take place over email, phone and other online tools. Even though the work is remote, we want to build a Hospitality Team that is communicative and inclusive.

The Job:

Your role will involve working five 8-hour ‘virtual office’ shifts per week. 

During virtual office shifts, you will be actively working on tasks to help the business function:

— Interacting with guests via phone, text, email, and web-based platforms

— Taking initiative to quickly answer and handle guest issues as they arise

— Guiding guests through the reservation process

— Becoming an expert on all things Kasa to help answer unit-specific questions

— Supporting operations by managing and carrying out onsite tasks stocking supplies)

— Managing and scheduling housekeeping

— Helping to grow the business as we add new apartments

Who We’re Looking For:

— You have 2+ years of service industry experience (bonus points for hotel experience!)

— You pride yourself on your communication and organizational skills

— You’re reliable, consistently on time, and follow through on what you promise

— You're proactive by nature and can act decisively when needed, especially in a pinch

— You're lighthearted and can handle guest issues with a calm and positive demeanor

— You're compassionate and love working with our guests, no matter who they are

— You enjoy technology and you're eager to learn new systems and platforms

— You're flexible in your schedule and can help fill gaps on a team calendar when needed

— You’re a team player who is committed to uplifting your coworkers and the company when you can

Application Process:

To apply, please complete this form: We hope to hear from you soon!

Skills Required

  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support

Share with your friends