We are running multiple E-Commerce businesses.
We are currently looking to hire part time or full time Customer Service Manager for our eBay and/or Amazon drop-shipping stores.
If you're eager, hard-working, have experience with customer service on eBay, willing to grow with us on this journey, have a good heart, you are welcome to apply.
We are looking to create a very family type yet a hard working culture where work must be done as stated.
You will be working with the best of the best in this industry. The top 1%.
Open communication with us will be very important.
Answer customers’ messages
Communicate and liaise between customers and manufacturers
Process returns and manage returns account
Resolve disputes and cases
Prevent negative feedback and negative feedback removal
Fulfill orders on time
Re-stock, Re-adjust quantities and price
Provide tracking numbers for the items shipped
Track products that may ship out late.
Various little other multi-tasking work
Good hearted person. This is a MUST to work with us
Efficiency in English, must be enough for business communication
Computer skills in basic programs and apps, Chrome, Skype, Google Docs and Sheet
eBay customer service experience is MUST. Handling messages, returns, disputes, defects and negative feedback
Amazon customer service is preferred but not mandatory
Ability to notice small details
For customer service managers, it is extremely important, in fact the most important thing to look after the Feedback and Buyer escalations. Under any circumstances, buyers escalation is almost always the customer service managers responsibility. Buyer’s escalation must never come to pass.
Once the job has been posted. We might wait one or two week before we will contact you after your application.
There will be a 3 Interviews.
Interview 1 will be given via Skype to test basic knowledge about customer service on ebay (15 minutes)
Interview 2 will be via Skype video and will be for about 15 minutes where we will get to know each other and I ask you some general questions and qualification.
Interview 3 will be for around 60 minutes and I’ll be testing various tasks. We will pay you $5 for the 60 minutes of Interview 3.
Total Interview Time – 90 minutes. 1.5 hours
Please note that we will be working on EST Time. Philippines is 12 hours ahead of EST Time.
After the training period, your timings can be very flexible. You can work whenever you feel like working as long as you finish your daily task.
The best most ideal time (in Philippine time) to work for a customer service manager is early morning 4:00am to 11:00 am & 7pm to 2-3 am Philippine time. First preference is 7pm to 2-3am. Second preference is 4:00an to 11:am. You may juggle the time between the 2.
Finally please note that for the first few months, you will be working under my supervision and your timings may not be too flexible then. However, after the first few months, you are free to choose your work schedule as long as you can finish you daily task.
Remember this could be a full time or part time job depending how you are handeling workload.
Step 1 – First 3 months (Training, Working Under Supervision; Probation; Job can be terminated at anytime if we feel you may not be able to handle the job) -- $4/per hour
Step 2 – On the fourth and fifth month (working under supervision) -- $5/per hour
Payment is made semi monthly via PayPal.
Why work with us?
We’ve been in this online business for 7+ Years.
We have a few other successful businesses apart from this. We’re literally expanding every year. We are experienced serial entrepreneurs.
You will be working with the best of the best in the industry. We are the most hard working people you will know and we will most likely be working harder than you at any given day. This means you will be working with people very dedicated to their business. We’re building for the Long Term!
While we work Hard, we are very Open-Minded, Easy-Going and Down to Earth People.
You are free to share your ideas to make the work more efficient. Making mistakes is acceptable. We understand we are all humans. But making the same mistakes again and again will not be acceptable. Whenever you have made a mistake, kindly communicate with me openly. You’ll be surprised how understanding we can be.
We are focused on building a responsible family like environment. We encourage open communication with us. If there is absolutely anything in your mind, let us if you are a Good Hearted Person, THIS IS the place for you to apply.
Are you ready? Then click to apply for this job!
Please Answer the following Questions when applying for this job.
What is your experience on eBay, Amazon or any E-Commerce platform? Any experience? Please describe. The more, the better
Do you have experience with Negative feedback and defect removal on eBay and Amazon?
In Philippine Time, What would be your most preferred working hours? You can state multiple shifts in 1 day, you can prefer more than 1 shift per day too. (Example. 1pm-3pm & 1am-4am)
If you’ve made some mistakes, just a small one, and you know exactly how to fix it, what actions would you take to resolve the mistakes
What is your Skype ID?
Please include word “CSR” in subject line when applying for this job so that we know you have read this job ad.