Direct Hire: (No Placemnt fee; Only processing fee; Will pass under an agency)
Location: China (Relocation needed)
We are hiring a Customer Service Representative to manage customer queries. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Responding promptly to customer inquiries.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Ensure customer satisfaction and provide professional customer support.
Schedule appointments for sales staff to meet prospective customers
Answer telephone calls from potential customers who are responding to advertisements
Contact customers to follow up on initial interaction
Working hours are between 8 PM and 5 am China Time
Education and Experience
Relevant work experience in customer service (offline acceptable)
Comfortable with software products
Fluent in English and be able to talk to customers in USA
MUST BE A COLLEGE GRADUATE. ANY 4 YEAR COURSE.
Amenable to relocate in China. (no family issues to consider)
Can provide a COE for a total of 2 years (not necessary related with CS)
Filipino citizen currently located in the Philippine
Please submit your resume for our perusal