Customer Service Representative

5000 rmb
Full Time
Apr 24, 2019

Job Overview

Direct Hire: (No Placemnt fee; Only processing fee; Will pass under an agency)

Location: China (Relocation needed)

Company Name:Salary(.)com

We are hiring a Customer Service Representative to manage customer queries. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.


  • Responding promptly to customer inquiries.

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Ensure customer satisfaction and provide professional customer support.

  • Schedule appointments for sales staff to meet prospective customers

  • Answer telephone calls from potential customers who are responding to advertisements

  • Contact customers to follow up on initial interaction

  • Working hours are between 8 PM and 5 am China Time

Education and Experience

  • Relevant work experience in customer service (offline acceptable)

  • Comfortable with software products

  • Fluent in English and be able to talk to customers in USA



  • Amenable to relocate in China. (no family issues to consider)

  • Can provide a COE for a total of 2 years  (not necessary related with CS)

  • Filipino citizen currently located in the Philippine

  • Please submit your resume for our perusal


Skills Required

  • Data Entry
  • Email Management
  • Research
  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support

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