Mule2Go Support Specialist - Customer Service, Dispatching and Sales

$400-$500/month
Full Time
May 02, 2019

Job Overview

Mule2Go is a delivery service company headquartered in Atlanta, GA USA.  We provide last mile delivery for retailers, courier solutions for businesses of all sizes and on-demand delivery for all. 

The Support Specialist assists the executive team along with external stakeholders and customers with customer service, dispatching, driver on-­boarding, social media management and administrative tasks in a fast paced environment. 

Must have superior customer service skills and be proficient in using technology such as texting, keyboard typing, excel/Google Sheets pplications and telephones.  The Support Specialist must exemplify how to efficiently determine/define customer needs and recognize opportunities for value added purchases.  The Ideal candidate will have experience in customer service, transportation industry dispatching, social media and email marketing/management.

Duties and responsibilities

Consult with customers via phone and computer regarding their job orders 

Dispatch appropriate driver(s) in a timely manner

Develop rapport and exhibit efficient telephone communication skills

Ability to effectively build and manage driver relationships as driver contact

Update and maintain driver database daily

Utilize texting via computer keyboards to disseminate customer needs     

Use and navigate Online Mapping/GPS systems   

Navigate multiple computer screens simultaneously   

Copy and manipulate images/documents in (jpg) formats  

Comprehend and utilize spreadsheets using simple math

Email and call list building

Social Media posts and engagement

Cold calling for appointment setting

Hours

M-F 8AM-3PM

Sat 9AM-2PM

Salary

$400-$500 per month

Skills Required

  • Data Entry
  • Speaking
  • Writing
  • Email Marketing
  • Lead Generation
  • Social Media Marketing
  • Facebook Ads
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Appointment Setter
  • Facebook Marketing
  • Instagram Marketing
  • Twitter Marketing

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