Facebook Chat & Tracking Support

Negotiable
Full Time
Dec 15, 2019

Job Overview

Job Description:


  • Respond to customer queries in a timely and accurate way, via phone, email or chat

  • Identify customer needs and help customers use specific features

  • Update our internal databases with information about technical issues and useful discussions with customers

  • Monitor customer complaints on social media and reach out to provide assistance

Requirements


  • Experience as a Customer Support Specialist or similar CS role

  • Familiarity with E-commerce is a plus 

  • Experience using help desk software and remote support tools

  • Excellent communication and problem-solving skills

  • Multi-tasking abilities

  • Patience when handling tough cases

Time: 10 pm to 6 am

 

Skills Required

  • Project Coordinator
  • Customer Support
  • Phone Support
  • Social Media Moderation

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