Virtual Assistant (Amazon)

$4/hr-$5/hr
Full Time
Dec 22, 2019

Job Overview

Job Description – Virtual Assistant

Company Overview

At Havasu Nutrition we are not only innovating the nutritional landscape, but we are pioneering the e-commerce space.  It is an exciting time for us as we are expanding and experiencing rapid growth! Apply and join our creative and forward-thinking team as we scale the landscape and e-commerce industry from the ground up.

Position Overview

Havasu Nutrition is looking to hire a qualified virtual assistant to provide support to promotions associates and brand managers across several platforms. This position provides an opportunity for the selected candidate to provide invaluable support in the fast-paced Amazon and eCommerce industry for one of the top operators on Amazon right now.

The ideal virtual assistant candidate will possess strong communication and time-management skills; will be able to speak with customers via email and messenger, provide exceptional customer service using templates and keep customer information and other data filed appropriately. We’re looking for an ambitious candidate that’s eager to quickly learn and enhance existing processes for an optimal customer experience. The ideal candidate has previous experience with Amazon, Google Drive, Protexting and ManyChat systems. They should be able to prioritize projects, complete work in a timely manner and communicate with the brand managers should questions or issues arise.

Responsibilities


  • Answering customer support emails using superior customer service through the use of templates and timely resolution

  • Answering customer messages through Protexting and Manychat Facebook Messenger App using excellent customer service skills through the use of template, tagging/filtering and timely resolution

  • Support promotions associate with promotions and prizing fulfillment

  • Support brand manager and promotions associate by monitoring all product listings and customer feedback on a frequent basis and escalating any issues

  • Support team by organizing files and customer lists; pulling reports; analyzing data; and other ad hoc projects

Qualifications


  • 2+ years of experience as a virtual assistant, customer service representative or remote employee

  • 1+ year of experience with Amazon

  • Experience with ManyChat, Google Drive, and Protexting is highly desired

  • Exceptional grasp of the English language through written and verbal communications

  • Detailed planning, time management and organizational skills

  • High level of integrity and discretion in handling confidential information and dealing with professionals inside and outside of the organization

  • Positive, proactive and able to always exercise great judgement

  • Self-starter with ability to take initiative and work in a highly ambiguous environment

Additional Information


  • Full time contractor position with competitive pay and remote, flexible schedule

  • The team works in Eastern Time

  • Casual company environment with work hard/play hard culture

Next Steps


  • For consideration please send us a direct message with you contact information and your resume outlining your Amazon experience as well as why you are interested in working for our company.

Skills Required

  • Admin Assistant
  • Data Entry
  • Email Management
  • Research
  • Speaking
  • Tutoring Teaching
  • Writing
  • Content Moderation
  • Customer Support
  • Email Support
  • Social Media Moderation

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