Community and Support Manager -

$800-$1200 a month (depends on skill lvl)
Full Time
May 15, 2020

Job Overview

COMMUNITY AND SUPPORT MANAGER

Are you looking for a job that offers not only a great income but also growth and learning opportunities and to help people make a real difference in their life?

This is not your Average job, This is a once in a lifetime opportunity for you to learn things that you would never otherwise be exposed to. Things that only 5% of the population will ever be able to learn, plus you will also be able to teach your family.

First off let's start off with some information about who we are and what we do. We are Women on Transition. Our mission is to help women heal, grow and love themselves and others after divorce or separation. We help ladies that have gone through a challenging time to regain their confidence, step into their power and create the ideal future they really want. 

We provide coaching and support through online courses, events, group training calls and Webinars. We also have multiple facebook groups and pages that offer free training and a safe place for these ladies to support and help each other.

We love what we do and we are looking for another great team member that will love what they do too. Its a very rewarding experience helping ladies learn the skills that will change their life and watching them grow as they work with us. The great thing about this job is that you will learn and grow using the same tools as our clients plus free access to multiple training courses on mindset, personal development, social media, marketing, sales ect.

We are looking for an experienced and passionate community and support manager to join on a full-time contract basis to work closely with the team on day to day customer support and community engagement.

We need a go-getter that isn't afraid of hard work and will treat the business as their own, showing initiative and creativity. The candidate will need to be available to work within Australian AEST hrs 9 am to 5:30 pm Monday to Friday, and be available to talk on the phone during business hrs. We are looking for someone that will be proactive and find solutions to help improve the overall business.

 

Community Manager Role

Duties included but are not limited to:



  • Commenting, liking, sharing and engaging with the followers on all of the company socials 




  • Responding to comments and customer queries in a timely manner




  • Encouraging people to join our programs, via commenting, posting and direct messages




  • Monitor and report on feedback and online reviews




  • Organize and participate in online events to build community and boost brand awareness




  • Oversee the tracking/reporting of client data on a daily, weekly, monthly and quarterly basis.




  • Get feedback from clients and do market research for us to do new posts and improve the business.




  • Assist with other digital marketing efforts




  • Monitor clients for breaches of confidentiality and copyright





 

Support Manager Role

Duties included but are not limited to:

 



  • Provide high-quality customer service to clients




  • Engaging with customers, their supports and 3rd party organisations in a professional manner




  • Maintaining clear professional boundaries with customers




  • Identifying new ways to provide better customer service outcomes




  • Liaise re bad debt collection



 

Our Ideal Candidate:

 



  • Proficient in English (both writing and speaking)




  • You have a solid and stable internet connection 




  • You have a computer with competitive software




  • You have the ability to work in a team environment and to adjust creatives based on suggestions with quick turnaround time.




  • Handle confidential client information




  • Has an upbeat and positive personality that loves to help people




  • Experience and skills including social media marketing strategy




  • Follows the ever-changing social media news and trends daily




  • Brings results by using organic social media marketing tactics




  • Organized, dedicated, reliable, and attention to detail





 

If this is you, please send us details about:

 

- Why you are right for this job

- Write an example of a marketing campaign that you did that went well

Skills Required

  • Email Management
  • Speaking
  • Writing
  • Copywriting
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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