Virtual Call Center Position

Full Time
Jul 12, 2020

Job Overview


  • Previous experience in a customer support role

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • Attention to detail

  • Professionalism

  • Proficient in relevant computer applications and call center systems

Equipment Requirements

  • Reliable internet connection

  • Back up internet connection

  • Computer / Laptop

  • Headset with noise-canceling

  • Dedicated workspace

Main Job Duties, Tasks, and Responsibilities

  • Manage large amounts of outbound calls in a timely manner

  • Follow communication “scripts” when handling different topics

  • Completing call notes and call reports as necessary and updating them in the CRM.

  • Managing administration, communicating and coordinating with internal departments.

  • Excellent communication skills, including verbal with proper grammar.

  • Ability to work independently as well as with others in a close manner.

  • Multi-tasking skills

  • identify and overcome objections

  • obtain and verify customer information

  • obtain possible customer leads

  • maintain customer/potential customer data bases

  • complete records of telephonic interactions

  • Other duties as assigned.

Key Competencies and Skills

  • Strong English communication skills

  • Persuasiveness

  • Problem-solving

  • Adaptability

  • Tenacious

  • Negotiation skills

  • Stress tolerance

  • High energy level

Skills and Specifications

  • Technical knowledge in related computer applications. Microsoft Office, Skype, G Suite etc.

Education, Experience, and Licensing Requirements:

  • University/college degree is an asset.

  • Previous customer service experience, especially in the Real Estate industry, preferred.

Skills Required

  • Data Entry
  • Speaking
  • Writing
  • Telemarketing
  • Phone Support

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