BPOs will hire up to 100,000 additional people in the Philippines this year, with tens of thousands of BPO job opportunities being remote-based.
The VirtualStaff.ph market research team recently discovered a significant demand for eCommerce, logistics, and healthcare jobs, and more and more employers worldwide want to hire Filipino staff on a work-from-home basis.
There are lots of international companies which prefer Filipinos to work for them. This article will feature different BPO jobs working from home for Filipino applicants.
1. Chat Support Representative
A chat support representative communicates with customers through live chat to assist with their concerns.
Your primary responsibility for this job is to keep your customer satisfied and give the necessary resolution to their issues.
You may have background customer service or technical support for this job. Perhaps you are a fresh graduate, or possibly even a student looking for a new online job opportunity?
Whether you need experience depends on the specific job you apply for.
You can find chat support jobs by searching on VirtualStaff.ph.
2. Email Support Representative
An email support representative assists the customer in their email inquiries and forwards the unresolved issues to the technical team or management.
The responsibilities include solving customer issues, promoting products, and developing customer relationships loyal to your products and services. It's also essential as an email support representative to identify your target audience and grow the company's email list. In addition, you need to implement direct email marketing campaigns or upgrade the email templates.
Some BPO companies would require previous work experience or completed two years of a college education. What's important is that you know basic computer navigation skills, particularly email response. Lastly, you can communicate well using the English language, both written and oral.
3. Collections Representative
A collections representative initiates calls with delinquent customers via phone or mail to urge them to settle their accounts. The primary responsibility is to follow up and update the company's financial records, receivables, and credit records. You don't need to complete a four-year college course, as most companies accept applicants with only high school diplomas.
As for the skills and competencies, you must have excellent interpersonal skills and strong negotiation skills for this job title. Also, you need to be proficient with database software or learn it from your onboard training. Most importantly, it would help overcome obstacles and get desirable company results.
4. Customer Service Representative
Ready to work from home with a customer service job?
A customer service representative helps customers with their inquiries about their services or products.
To be qualified for this position, you should maintain a positive, empathetic attitude towards customers and users at all times.
Patience is required as you'll receive different customers with different needs. So it would help if you stayed calm when customers were stressed or upset.
Some companies accept applicants with only a high school diploma. As long as you can communicate well in English and with good organizational multitasking skills, you can apply for most online customer service jobs.
5. Technical Support Representative
A technical support representative helps the customers with their technical inquiries on the products they purchase or services they render.
You must act as a problem solver and give technical solutions to the issues raised by customers.
To qualify for this position, you must graduate with a degree in Computer Science, Computer Information, or related work experience. You must be analytical to diagnose the issue of the customers.
If you're new to working from home with an online job, I'd strongly suggest you read the article about virtual assistant jobs for beginners in the Philippines.
Apply for these BPO Jobs online!
Are you ready to join thousands of Filipinos who already have online BPO Philippines jobs while enjoying the comfort of working from home?
Sign up for a FREE VirtualStaff.ph account and apply for jobs on the Philippines' safest online jobs website, and follow the simple steps to begin your application process.
See how easy it is to work online with a home-based job in the Philippines. All your questions about applying, getting paid, and how it works can be answered on our how it works page or by going to support.virtualstaff.ph.
So what are you waiting for? Start searching for BPO jobs and begin your work-from-home career now!
