Lead Generation Specialist Optimum Source Inc. Ortigas, Pasig City January 2015 – April 2016 To provide lead generation services by looking or searching for prospective clients through calls and online. To call and qualify the leads generated. To keep the leads generated updated. To supply missing information needed. To be able to handle appointment setting accounts. Junior Team Leader Centiole Systems Inc. Alaminos City June 2012 – June 30, 2014 • Agent management, including all HR related issues, as well as staff motivation and training and development. • Manages the day-to-day planning, operation and problemsolving of agents on the floor to meet new with the required service level components and standards. • Acts as the communication conduit between the agents, Senior Team Leader and the Management. • Assistance in the conduction of the performance appraisal, confirmations, promotions and terminations for the team and compiles reports on team’s performance and evaluation. • Call monitoring, coaching and feedback, responsibility for delivery of the defined client experience in every call. • Contribute for the initial hiring and selecting process of new call center agents. Call Center Agent Centiole Systems Inc. Alaminos City September 2011 – June 2012 • Contacting existing and qualified new clients by telephone. • Provides lead generation of the clients. • Maintains the balance in between a client’s requirements and business. • Performs good marketing and sales techniques.