2 - 3 Years Experience in Customer and Technical Support 2 - 3 Years experience in Computer Troubleshooting and Support - Desktop and System Administration - Assembly/disassembly - Hardware: component and peripherals installation/replacement - Software: OS installation, Windows 7/8/10 - Software: Drivers installation, Application software installation - Microsoft Office Installation/Configuration: Word/Excel/Powerpoint - Email Configuration: Gmail/Yahoo/Office 365 Outlook - Network troubleshooting: IP settings/Proxy Settings - Physical network setup 2 Years Experience in Service Desk - Voice/Email support for inhouse end user - Voice/Email support for offsite end user - Monitoring network systems, servers and ISP connections - Coordination with third party vendors and providers Telco, ISP, Bancnet)
Team player and can work with minimum supervision. Can do multitasking. Proficient in the English language both oral and written. Can work under pressure. Willing to collaborate and coordinate with different teams for best result. With integrity and keeps the best practice.