I love turning a negative experience to a positive one. I am extremely organized and can proficiently use tools to keep everything on track.
I always convey a positive attitude towards work. I can manage numerous calls and emails with ease and professionalism. I love interacting with people of all walks of life. I am excellent in communicating with customers. I am excellent in giving accurate information.
I am also a customer service advocate in a BPO for more than 5 years. I have worked for a healthcare insurance account and in one of the largest hospitality account in the world. I have handled claims, reimbursements, pre certification, disputes, giving benefit coverage, booking/re booking. I was also an escalation desk agent.