I am friendly and outgoing Customer Service Representative with almost 2+ years of experience, looking to increase the customer experience thru online. Expert in taking and entering orders, or customers records, managing accounts, and resolving complaints. I have experience using different tools before like oracle, google, etc. I am Familiar with the processes of customer needs assessment, quality standards for services, and customer retention. I am responsible and dependable and efficiently work independently as well as collaboratively. I have tried opening a mini business where I handled different concerns and areas of work like, invoicing, billing, POs. I used MS Excel, MS Word, and different tools for customers records.