I have been working as a Technical Support Representative for 3 years and 4 months at 1&1 IONOS and during that time, I have developed impeccable phone manners and an ability to politely deal with disgruntled customers worldwide.

Duties at my previous company included making 40 calls a day to businesses and private individuals in order to resolve their issues and solicit sales for goods and services. Other duties include billing and helping customers setting up their payment method. My experience at 1&1 IONOS helped me improve my organizational skills and has provided me with extensive knowledge of how to upsell services to potential clients