Graduated Bachelor of Science in Information Technology. Worked for 5 years in the IT field as technical support. Proficient in Microsoft Office Applications. Hardware and Software Troubleshooting. Helpdesk support to end-users thru hands-on, phone or email. Installation of standard OS and software (Office 365, SAP, Adobe software, Anti-virus, the app needed by users) to computers and other requested software needed on the business (latest web browsers, government standalone software, Skype, AutoCAD, Photoshop, Teamviewer); Set up of desktop, laptop, printer/scanner connection, monitor, projector and other IT peripherals; accessing computers remotely to help address user issues using Windows remote desktop and Teamviewer; Maintaining and handles the servers (active directory and terminal servers), local domains, and workstations; Creating licensed office 365 email accounts.