Hi! I'm Shiela Apellido with 10 years of working experience in the BPO industry.
I supported one of leading electronics company worldwide as a Product Trainer. I train newly hired call centre agents and make sure that they get to be endorsed to Production with ample knowledge of the product and tools that they will be using.
I also supported multiple Telephone Companies in the US as a customer service representative/ technical support.
I am a fast learner, hardworking, sincere, honest, and can follow instructions. I also have good written and communication skills. I can work under minimum supervision, very flexible with the schedule and can even work on a weekend if needed.