Virtual Assistant

Expected Salary:
Negotiable
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
27
Gender
Male
Contact Number
Member Since
February, 2018
Education
Associates Degree
Experience
5 Years in BPO

Top Skills

Tech Support

Email Support

Social Media Moderation

Summary

Virtual Assistant • Marketing • Internet marketing including email and forum management • Book keeping • Proofreading • Online research • Social media monitoring and scheduling • Blog writing • Sales support • Travel research Team Manager • Responsible for day to day operation of the team • Supervises team in accordance with the company policies and procedures • Monitors team performance by way of goal planning, process adherence, daily reviews and review of KPI’s • Establishes team goals and conduct performance appraisals • Develops consultants by mentoring, call coaching and case reviews • Schedules and conducts team meetings and provide constant communication on product and policy update • Partners with HR policy in disciplinary issues with consultants including and up to termination recommendations • Takes top level customer escalations to provide product, administrative resolution and customer satisfaction CAP Vendor Admin, Certified Sponsor Delegate/Local Supplier Admin • Sets up new user accounts (CAP, Extranet and other user tools) in adherence to SOW Requirement in Access Removal and Access Granting • Performs daily/weekly and monthly audit as indicated in order to validate compliance with accounts removal per contractual SLA • Manages and maintains existing user accounts and performs functions such as password.

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Transcription
Research
Quality Assurance
Project Coordinator
Human Resource Management
Event Planner
Personal Assistant
Appointment Setter
Email Management
Data Entry
Recruitment Assistant
Travel Planning

Customer Service and Admin Support

Email Support
Social Media Moderation
Phone Support
Customer Support
Content Moderation
Community Forum Moderation
Tech Support

English Skills

Tutoring Teaching
Translation
Speaking
Writing

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