Virtual Assistant / Personal Assistant

$200 - 400 / Per Month
Full Time
Aug 20, 2021

Job Overview

Overview

Phoenix Cleaning Services Ltd are looking for a full-time Virtual/Personal Assistant to join our team of wonderful individuals on a long-term basis.

Phoenix Cleaning Services Ltd are a commercial cleaning company located in Reading in the South-East of the UK, which is led by two Managing Directors, Gavin Turner & Alexa Clarke. This Virtual/Personal Assistant role is mainly to support the two Directors in their daily duties as the business and operational team of cleaners continues to grow.

Hours & Salary

9am to 6pm Monday to Friday UK hours (BST/GMT), with one hour unpaid for lunch (40 hours a week).

Salary is negotiable based on experience. We are looking for the right person to join our team, skills that will contribute to the growth of our business and skills outlined below is most important to us as a business, not necessarily the amount we are willing to pay. Please outline your monthly salary expectations in your application.

Salary payments are paid monthly on the 28th via Wise. We convert your salary from USD, to GBP, then pay your salary out in PHP. The exchange rate is variable via Wise which we have no control over sadly, but we do cover the transfer fees for you. We can pay out in a different curently if you prefer.

Start date for this role will be between mid-to-end of September. Interviews for this role will start early September.

Responsibilities

Around 30 hours a week you will be responsible for the following tasks for the Directors:


  • Email inbox management

  • Calendar management including meetings, appointments, training & travel bookings

  • Team scheduling, workload/SLA monitoring, and quality assurance

  • Back-up phone support via our VoIP telephone system

  • Liaising with team members weekly via the phone to ensure their work is progressing well

  • Liaising with clients to ensure they receive the best level of service from Phoenix

  • Support the raising of quotes for new business enquiries

  • Proof reading documents

  • Translation from audio recordings

  • Collating management reports

  • Admin for technology used within the company

  • Any other administrative project or task as the company requires

Around 10 hours a week (2 hours a day) you will be responsible for Engagement/Lead Generation, primarily via LinkedIn:


  • Engagement and Lead generation, primarily using LinkedIn Sales Navigator.

  • Contact list building for local Construction companies, Offices, Retail, Hospitality, Leisure and Medical and Beauty industries

  • Keep the CRM system up to date and ready with lead information for sales to follow up on

Essential Skills


  • A successful candidate must be self-motivated and highly organised to be able to manage and monitor multiple projects, tasks, and people at the same time.

  • You must be a fantastic communicator, in both written and verbal forms.

  • You must be able to converse with people of all levels, have an excellent grasp of the English language, and be able to always converse in a friendly and professional manner.

  • A natural problem solver, with a detailed eye, who are committed to achieving the highest levels of accuracy and providing outstanding levels of customer service.

  • Excellent with modern technology; willing and able to learn

  • Be willing to speak up if there is a problem, and act quickly, we prefer complete honesty.

Technology

The technology we use as a company are; Microsoft 365 products, Slack, ClickUp, LastPass, Trainual, Zoom, ZoHo Forms and CRM, CleanGuru. Most can be accessed via your Chrome web browser, but you will need to download the first four items to your computer.

You must have a strong and stable internet connection, and a quiet place to work due to being on the phone.

Knowledge of Xero is desirable, but by no means essential. 

So if this sounds like you, what are you waiting for? Please get in touch! 😊

We look forward to reading your application.

With thanks, Alexa at Phoenix Cleaning Services Ltd

Skills Required

  • Lead Generation
  • Personal Assistant

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