Hi, thanks for checking out our job posting!
WHY YOU SHOULD CONSIDER JOINING OUR TEAM?
When you start working with us, you will feel welcomed, supported and valued. You will be encouraged to develop yourself professionally and contribute to improving our business processes. Once you’re settled in, your responsibilities will grow and your work will become more rewarding and interesting. When you show yourself to be a great team member, you’ll be promoted to a position worthy of your abilities. If you want to join our established and growing team we welcome you to apply and show us what you can do.
OUR COMPANY’s PURPOSE
To enrich the quality of life.
We create innovative solutions to improve the productivity and profitability of small businesses
OUR COMPANY’S CORE VALUES
We have integrity
We never abuse the trust of our team, our customers and our partners
We do the right thing
We take pride our work and own our mistakes
We are a reflection of the success of our clients
We are passionate about our company’s purpose
We go the extra mile to make our client’s feel valued and we celebrate their successes
We continually strive to improve our systems and processes and share our best practices with our customers
We care About our Team
We are great communicators and enjoy contributing during meetings
We focus on the success of the team, not ourselves
We nurture the potential in every individual and value family, health and happiness
We Poke the Box
We are resourceful, proactive, innovative and aren’t afraid to take risks
We understand that mistakes are part of the process
We think smart and actively seek ways to do more with less
We are Positive
We are motivated, enthusiastic and enjoy helping others
We welcome feedback and use it as a guide for improving future behaviour
We provide solutions, we don’t create problems
We love Technology
We embrace technology and use it to improve our efficiency
We systemise and/or automate everything we do
We are experts at using our core apps and software
THE JOB DESCRIPTION AND RESPONSIBILITIES
You will be involved in assisting with excel data inputting, powerpoint presentation creation and general administration tasks to help the CEO.
You will represent the company and therefore you must have excellent spoken english, a positive and helpful attitude and have experience working in customer services. There will be instructional videos to watch to show you how we work.
REQUIREMENTS FOR THIS ROLE
We need someone who is available to work mainly in the week though some tasks will need to be done over the weekend.
We need someone who can work at least 10 hours per week
Ideally you will have a degree in business or relevant subject and/or at least 2 years experience as a customer service agent for a UK or American based company
We need someone who is comfortable with handling calls about customer inquiries and issues over the phone.
You will need to be excellent in Excel and Powerpoint.
You need to be able to pay attention to detail and have the ability to follow instructions carefully.
Fluent in spoken and written English (ideally UK English)
You should be self-motivated, accurate and efficient.
Productivity is key- ability to focus and get on with the task at hand.
You should have a positive ‘Can Do’ attitude and enjoy problem solving and getting things done!
You will be expected to contribute to the continual improvement of or the tasks for which you are responsible
HOW THIS ROLE ADDS VALUE TO OUR COMPANY
After a period of developemnt you will be the first point of contact for many of our customers. You will therefore add value by making a great first impression and making our clients and customers feel heard and cared for.
Doing this will increase the goodwill from our existing and new customers which will lead to referrals and repeat business.
WHAT VALUE WILL THIS ROLES GIVE YOU
You will gain experience in working with clients from different backgrounds and industries. You will be trained as a first line-support consultant to aid clients directly or escalate issues as appropriate.
You will gain experience in presenting to teams during internal meetings and you’ll be helping to develop our customer service system and products by getting involved in product development meetings.
You will be encouraged and paid to undertake training and certification to develop yourself professionally.
PAY AND BENEFITS
Pay rate: 3 USD per hour
You will get paid monthly via Paypal/ Bank Transfer
Bonuses will be paid for exception work
Your pay will increase based on the standard of your work and time with the company
You will be given holiday and sick pay
We pay a 10% end of year bonus in December (pro-rata)
NOW THE IMPORTANT PART - HOW TO APPLY:
If you believe that you are an exceptional VA and have the knowledge and skills that I am looking for, then please apply for this vacancy by requesting the application form
Please note, we ONLY accept applications through this application process. PLEASE DO NOT use the website’s message board as we don’t monitor this. If you have technical difficulties completing the application form, please send a message through the website
The application process will finish after approximately 48 hours. After this time we won’t be accepting any further applications. We will respond to all applicants within 48 hours thereafter. We would appreciate it if you do not email us to confirm receipt or send your CV - we will send you an acknowledgement within 48 hours of the closing of the application process. We will request your CV and references from you if you progress to the interview stage.
I look forward to hearing from you.
Digital Marketing Pro