Provide assistance for customers with special billing requests.
● Promote company products, services, and savings plans when appropriate.
● Resolve customer complaints or answer customers' questions regarding policies and procedures.
● Confer with customers by telephone to provide information about products or services, take or check orders, cancel
accounts, or obtain details of complains.
● Keep records of customer interactions or transactions.
Receive payments and post amounts paid to customer accounts.
● Advise customers of necesarry actions and strategies for debt repayment.
● Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of
sales, service, or contracts.
● Answer customer questions regarding problems with their accounts.
Plan tour itineraries, applying knowledge of travel routes and destination sites.
● Book and do customer requests for hotel, flight, and car rental reservations. Sell travel packages as well. ● Resolve any problems with itineraries, service, or accommodations.
● Attend to special needs of customers.
● Manually change ticket thru ticketing systems and inform different airlines.
- Live Chat Support
- Phone Support
- Email Support