Female Client Growth Manager [VA]

$3 - 5 / Per Hour
Part Time
Sep 09, 2021

Job Overview

We are in need of a part-time Client Growth Manager to take care of our clients. 

Responsibilities: 


  • Customer Service follow-ups with new merchants

    • 3, 10, and 30 days follow-ups:

      • 3 day: introduction as a point of contact, answer general questions

      • 10 day: check-in, general familiarization with system capabilities, schedule appointments (if needed) with Onboarding Specialist for further training, inform the customer about PCI compliance survey

      • 30 day: confirm completion of PCI survey, educate further on Advantage or Essentials programming, assure clarity on systems and programs, offer long-term customer service access with contact details





  • Assist Onboard Specialist with Cases/Tickets:

    • Answering General Questions on inbound calls

      • Complete training on the platform to understand reporting

      • Submitting cases on the platform on any bank changes or Change requests on current merchants

      • This includes changes in address, phone numbers, and emails.

      • Understanding the Purpose of PCI and why it needs to be completed and assisting merchants in a quick walk-through on how to set it up.





  • Upselling Products/Equipment:

    • Being able to talk about other products we sell such as

      • Web Design

      • LOC/Loans for businesses

      • Digital Marketing



    • Upselling Readers/Terminals

      • Mobile card readers

      • Standalone terminals





Qualifications: 


  • Has an American or neutral accent

  • Proven customer service experience

  • Track record of over-achieving quota

  • Strong phone presence and experience dialing dozens of calls per day

  • Proficient with corporate productivity and web presentation tools

  • Experience working with Salesforce

  • Excellent verbal and written communications skills

  • Strong listening and presentation skills

  • Ability to multitask, prioritize, and manage time effectively

  • BA/BS degree or equivalent

Terms: 


  • Part-Time: 20 hours per week 

  • Time Zone: Eastern Time 

  • Monday-Friday 

How To Apply: 


  • Please send your resume and cover letter in PDF format. You can add a link if you can't attach the file. 

  • Submit a link to your audio recording introducing yourself and your work experience. Keep the recording in under a minute.

Skills Required

  • Admin Assistant
  • Research
  • Speaking
  • Writing
  • Copywriting
  • Telemarketing
  • Customer Support
  • Email Support
  • Phone Support

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