Customer Service Representatives (full-time)

$650 - 720 / Per Month
Full Time
Sep 13, 2021

Job Overview

In this role you will provide support to a small- or medium-sized business by assisting clients with managing all their customer inquiries, feedback, questions, complaints, and support needs:

« To provide the first point of contact for customers

« To respond to customer emails and messages

« To manage all inbound and outbound calls

« To oversee social media chats and direct messaging

« To manage client’s WhatsApp and Facebook support chats 

« To manage client’s website and mobile app LiveChat 

« To oversee customer order fulfillment and delivery

« To resolve customer problems and complaints

« To create and set up transactional customer emails

« To collect, log in, and disseminate customer feedback 

« To set up email automation for standard interactions

« To help with general admin and office tasks 

Qualification & Experience Requirements

« Fluent in American English, written and oral

« Experience working in a customer support role 3+ years

« Experience in supporting American or Western clients 

« Experience with handling outbound and inbound calls

« Experience in dealing with difficult customers & complaints

« Understanding of American customers & their expectations 

Preferred Skills

« Hard-working, reliable, flexible, and adaptable 

« Positive, with a can-do attitude to work

« Solution-orientated and able to deal with stress

« Able to handle new situations and issues

« Outstanding time management & prioritizing skills 

« Able to handle difficult customers and clients

« Customer-centric and willing to go the extra mile 

« Excellent telephone manner and willingness to help

Additional Notes

« Must be able to work USA business hours

« Must have a PC/laptop, good internet, and a smartphone

« Must wear business attire to work

Skills Required

  • Admin Assistant
  • Data Entry
  • Email Management
  • Project Coordinator
  • Speaking
  • Translation
  • Writing
  • Graphics Editing
  • Video Editing
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Personal Assistant

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