Team Leader

$5 - 6 / Per Hour
Full Time
Sep 17, 2021

Job Overview

Who Are We?

Prime Cash Offer is a real estate solutions company based out of New York.  We focus on helping homeowners find solutions for their problem whether they’re going through a foreclosure, can’t sell their property, or just need to sell their house for all kinds of reasons.

Who Are We Looking For?

Prime Cash Offer is looking for an experienced, highly organized, resourceful, proactive, and enthusiastic leader to join and manage our team of remote Cold Callers! 

Responsibilities:

Operations Management:



  • Monitor day-to-day team performance and address issues that may arise 




  • Communicate clear team goals and KPIs




  • Work with the Management and Support team to improve or structure processes




  • Create, organize, and maintain team documentation




  • Spearhead ad-hoc or projects as requested by Management




  • Assist management with hiring processes




  • Answers team member questions, helps with team member problems




  • Oversees team member work for quality and guideline compliance



 

People Management:



  • Provides encouragement to team members, including communicating team goals




  • Identify agent areas of improvement & performance trends, and create action plans to address it




  • Conducts team meetings to update members on best practices and continuing expectations




  • Handle any Hubstaff concerns 




  • Propose rewards and recognition plans



 

Quality and Training:



  • Gather, audit calls, and do other quality-related tasks as requested by the Management




  • Identify areas of improvement that can be addressed by training and other initiatives 




  • Facilitate new team member training and mentoring phase




  • Work with the Management and Support team to improve or structure QA processes



 

Reports:



  • Provide hourly team reports and other deliverables




  • Collaborate with Management and Support team on creating/improving performance reports



 

Qualifications:



  • 2-3 years of experience handling a team (BPO setting preferred)




  • In-depth knowledge of performance metrics




  • Familiar with agent performance management and related documents (Ex. PIP, metrics, Auto-fails, QA calibration, etc.)




  • Familiar with coaching styles, organizational development tasks, and quality-related tasks and reports




  • Excellent communication, leadership, organizational, decision-making, and time-management skills




  • Willing to work in a dynamic, fast-paced, and team-driven environment



 

Work Details:40-45 hours per week/ 2 days off / Amenable to shifting schedules / US Eastern Standard Time Zone



  • Salary: $5-$6/hour USD depending on experience



 

System/equipment requirements:



  • Laptop/desktop with at least 4 GB RAM and i3 processor




  • Stable internet connection of at least 3 MBPS




  • Backup workstation (preferred)




  • Backup internet (pocket wifi)




  • USB noise-canceling headset



Skills Required

  • Quality Assurance
  • Customer Support
  • Appointment Setter

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