We are currently looking for a CLIENT SUCCESS MANAGER who is willing to work in a virtual set up.
CLIENT RELATIONSHIP MANAGEMENT
• Client Communication - Resolve issued and Escalate as necessary
• Upscaling Agent Requirement - Upsell the value of VAs and add more hours/staff to Clients
• Client Surveys - Engage client to feedback response as part of process improvement
• Endorse Agent Requests for Additions/Replacements to Staffing
• Onboarding Support for Clients
• Resolve Client Bill Disputes
Agent Performance Management
• Daily Hubstaff audit of productivity and screenshots with activity
• Team Performance and Productivity Management
• Conduct Agent Onboarding
• Conduct regular coaching with assigned agents (at least once a week)
• Roster update and Performance Reviews
• Policies Implementation and EOD/EOW report inspections
- At least 2+ years experience in a Team Leader or Managerial Position
- Preferably but not required to have a background on working in a virtual setting
- Proficient in writing and speaking English
- Must be willing to work in night shift
-Internet Service Provider Subsidy $25.00/Month (based on hours) After 3 Months of Employment.
-HMO under Maxicare - After 6 Months of Employment
-Performance Merit Increase Up to $1.50 on top of your hourly rate for perfect attendance & performance after 3 Months of Employment.