Developer Needed for WordPress Plugin Technical Support

Nov 30, 2018

Job Overview

Hi there,

We are a development team that creates software for WordPress used by various small businesses. We're looking for someone to join our team to handle technical customer support & troubleshooting. 

The type of person we're looking for will have strong skills in WordPress development and advanced configuration, have some basic experience in programming as well as technical troubleshooting with regards to software. While important, people and writing skills are secondary, not primary for us.

Qualified applicants should:

  • Have used WordPress extensively

  • Have created multiple WordPress sites from scratch, implemented and setup complex plugins and themes

  • Have a strong understanding of CSS and how to best change CSS on a WordPress site

  • Have a basic understanding of PHP

  • Be able to fast learner and someone who likes to be challenged

  • Be a good communicator

  • Have solid English writing skills

Job duties will likely entail:

  • Responding to customer support tickets

  • Troubleshooting issues customers are experiencing with our plugins on their WordPress sites and fixing those issues if possible for them

  • Providing detailed instructions for customers

  • Handling refund requests when appropriate using our sales system

  • Communicating with our development team when needed to help figure out how to get software to work on customer sites

  • Creating tasks in our project management system for our development team for newly discovered software bugs

  • Testing beta software thoroughly before we release updates to the public (quality assurance)

  • Writing how-to articles for our knowledge base based upon frequent questions

  • Recording how-to screencasts for our knowledge base and for Youtube

  • Writing blog articles about upcoming features in new releases and other relevant topics 

Some good things:

  • Flexible hours: work at the times you like the most and which you feel most productive

  • Learn a lot about programming and WordPress from smart a smart team of developers

As you can see, there's a lot of different things to do and we find it's rarely boring to work on all these projects. 

Joining our team and learning the ins and outs of our various products will take time and be challenging, so it's important that we find someone who's dedicated and likes to be challenged as well as someone who's a self-starter and keeps themselves busy.

Skills Required

  • Quality Assurance
  • PHP
  • Wordpress Development

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